Sunday, November 4, 2007

Rotten Apple

The Apple Store at Flatiron Crossing Mall has the worst customer service. I sent Madhubby over to their store to get a simple part for my iBook (a little rubber foot) and they refused to give him one. They insisted he drive all the way back to our house, make an appointment, pry my laptop from my hands, drive back to their store and let them install the little rubber foot because obviously we're way too dumb to handle rubber. I sent Madhubby back into the store with strict instructions to kick their asses. He got the little rubber feet but what a fucking hassle. Next time I need little rubber feet, I'm heading to the Mac Shack on the Hill. The people are nicer and they have a big, furry cat the kids love.

2 comments:

PT-LawMom said...

Grr, that sucks!! I've had a good experience with my local Apple store, but then I've always just taken the laptop in. How weird that they won't just let you buy the part you need, especially when it's so non-essential to the operation of the machine. It's not like you were trying to replace your keyboard yourself!

LawSchoolMom said...

I think their strategy is: Get customers in the store any way possible and they'll be so enamored with our shiny apples, that they will buy lots of stuff.

Yeah...I can install rubber feet, replace a keyboard, take my computer apart and put it back together all without the help of an Apple "Genius."